Returns & Exchanges
Return and Exchange Guidelines:
At Cura Wears, we strive for a seamless shopping experience. If for any reason you are not satisfied with your order, you may initiate a return or exchange within 48 hours of receiving the item(s). Please note that during our sales periods such as Black Friday, returns, exchanges, or refunds are not accepted. All items purchased during these periods are final sale.
Return Process:
To initiate a return, please contact our team through your account on our website, via email, or through our social media platforms. Ensure that the item(s) being returned are in a resalable condition, with original packaging and tags intact, unworn, unaltered, and free from any damages or stains. Items returned in a damaged or altered condition may be refused.
Upon receiving your returned item(s), we will inspect them and notify you of the status of your return request.
Exchange Policy:
Cura Wears reserves the right to process exchanges for any item purchased from us. In the event of a defective or incorrect item or size being delivered, we will cover the delivery cost. However, for exchanges due to other reasons, such as wrong size selection, the customer will be responsible for the shipping and delivery fees. Please note that exchanges can only be made for items within the same product category or with the same cost.
Refund Policy:
We do not offer refunds for change of mind, late payment for sold-out items, or any other reasons. Instead, funds will be transferred into your wallet/account with us for future purchases.
Shipping Costs:
If you decide to return an item for any reason other than a mistake on our part, you will be responsible for the shipping costs associated with returning the item. This includes both the cost of shipping the item to you and the cost of returning the item to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe and timely arrival of your return.
Processing Time:
Please note that returns and exchanges will be processed within 48 hours of receipt of the item(s) at our warehouse or office. Requests received after this timeframe may not be processed.
Items Not Eligible for Return or Exchange:
- Any Printed Products (e.g., t-shirts, hoodies) as designs are printed upon customer request.
- Custom Size/Order Items
- Underwear Garments, Caps & Socks
- Products on Sale
- Items that are worn, stained, or deemed unfit for resale
Contact Us:
To request a return or exchange, please reach out to our team via email, social media, or the self-service options available on our website. Please refrain from making requests via phone call.