Shipping, Return & Exchange
Return and Exchange Guidelines:
At Cura Wears, we strive to provide a seamless shopping experience. If for any reason you are not satisfied with your order, you may request a return or exchange within 7 days from the delivery date.
Please note that final sale items cannot be returned or exchanged, especially during promotional periods such as Black Friday or clearance sales.
Return Process
To initiate a return, please contact our team through:
- Your account on our website
- Our official social media platforms
Returned item(s) must meet the following conditions:
- In resalable condition
- Original packaging and tags intact
- Unworn and unaltered
- Free from stains, perfume, damage, or marks
Items returned in a damaged or altered condition may be refused.
Once your returned item(s) are received, our team will inspect them and notify you regarding the status of your return or exchange request.
Exchange Policy
Cura Wears reserves the right to approve or decline exchange requests after inspection of returned items.
If an incorrect, defective, or wrong-sized item was delivered due to an error on our part, Cura Wears will cover the exchange shipping cost.
However, if the exchange request is due to reasons such as incorrect size selection by the customer, the customer will be responsible for all shipping and delivery charges associated with the exchange.
Please note:
- Exchanges can only be made for products within the same category or of equal value.
- If the new item selected costs more, the customer must pay the price difference before dispatch.
Refund Policy
We do not offer refunds for:
- Change of mind
- Incorrect size selection by the customer
- Delayed payments resulting in sold-out items
- Sale or discounted items
- Any reason outside an error from Cura Wears
Please ensure you review your order carefully before making payment.
Shipping Policy
If you choose to return an item for reasons other than an error on our part, you will be responsible for all shipping costs associated with the return process. This includes:
- Original shipping cost
- Return shipping cost
- Re-delivery fees where applicable
We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Cura Wears will not be responsible for lost return shipments.
Delivery attempts will be made a maximum of two (2) times, depending on your location and delivery option selected.
If delivery fails after the second attempt:
- The customer will be responsible for the cost of another delivery attempt, or
- The order will be returned to our office for pickup
Please note that returned orders may take an additional 7–10 business days to become available for pickup or re-dispatch.
For orders outside Lagos, return requests may depend on the logistics partner handling the shipment. Any additional return or handling fees charged by the logistics company must be settled before re-delivery or pickup can be arranged.
Buyer Responsibility
It is the buyer’s responsibility to:
- Provide accurate delivery information
- Be available to receive the order
- Arrange for someone else to receive the order on their behalf if unavailable
Failure to receive deliveries may result in additional shipping charges.
Processing Time
Approved returns and exchanges will be processed within 48 business hours after the item(s) have been received and inspected at our office or warehouse.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
- Printed products (including T-shirts, hoodies, sweatshirts, etc.) produced upon request
- Custom-sized or made-to-order items
- Underwear garments
- Caps and socks
- Sale or discounted items
- Worn, washed, stained, or damaged items
- Items deemed unfit for resale
Contact Us
To request a return or exchange, please contact our support team via email, social media, or the self-service options available on our website.
Please do not make return or exchange requests via phone call.
Contact Details
Email: care@curawears.com.ng
Call Only: +234 912 962 7973
WhatsApp: 09029733905
Store Address: 6 Shobayo Street, Onipanu, Lagos State, Nigeria