Shipping, Return & Exchange
Return and Exchange Guidelines:
At Cura Wears, we strive for a seamless shopping experience. If for any reason you are not satisfied with your order, you may initiate a return or exchange within 2days from date of delivery. Final sale items cannot be returned or exchanged, especially during sales events as Black Friday.
Return Process:
To initiate a return, please contact our team through your account on our website, via email, or through our social media platforms. Ensure that the item(s) being returned are in a resalable condition, with original packaging and tags intact, unworn, unaltered, and free from any damages or stains. Items returned in a damaged or altered condition may be refused.
Upon receiving your returned item(s), we will inspect them and notify you of the status of your return request.
Exchange Policy:
Cura Wears reserves the right to process exchanges for any item purchased from us. In the event of a defective or incorrect item or size being delivered / shipping cost. However, for exchanges due to other reasons, such as wrong size selection, the customer will be responsible for the shipping and delivery fees. Please note that exchanges can only be made for items within the same product category or with the same cost.
Refund Policy:
We do not offer refunds for change of mind, late payment for sold-out items, or any other reasons. Please be sure of purchase before placing order.
**Shipping Policy:**
If you choose to return an item for reasons other than an error on our part, you will be responsible for all shipping costs associated with the return. This includes both the cost of the original shipping to you and the return shipping back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return reaches us safely.
Delivery attempts will be made up to a maximum of 1-2 times, depending on your location and the selected delivery option. If our team has already attempted delivery twice, you will be responsible for covering the cost of the next attempt, or the order will be returned to our office for in-store pickup, which may take an additional 7-10 business days.
For orders outside Lagos, returns may not be possible depending on the logistics partner handling the delivery. In cases where additional fees are incurred to return your order to our hub, these fees must be paid before pickup or before arranging another delivery.
**Buyer Responsibility:**
It is the buyer’s responsibility to be available to receive the order or to arrange for someone to collect it on their behalf.
Processing Time:
Please note that returns and exchanges will be processed within 48 hours of receipt of the item(s) at our warehouse or office. Requests received after this timeframe may not be processed.
Items Not Eligible for Return or Exchange:
- Any Printed Products (e.g., t-shirts, hoodies) as designs are printed upon customer request.
- Custom Size/Order Items
- Underwear Garments, Caps & Socks
- Products on Sale
- Items that are worn, stained, or deemed unfit for resale
Contact Us:
To request a return or exchange, please reach out to our team via email, social media, or the self-service options available on our website. Please refrain from making requests via phone call.
Contact detail:
Email: care@curawears.com
Call: +2349129627973
Store Address: 26, Association Avenue, Obanikoro Ilupeju, Lagos.